The Hybrid Workplace & Unified Communications Cloud Voice (UCCV)

Hybrid work is here to stay. It’s been adopted widely by 100% of the top cybersecurity executives. In their mission to become enthusiastic about the hybrid workplace, their top priority is establishing distributed collaboration to improve operational efficiency.

For the adoption of up-and-coming organizational tech-stacks, there are several obstacles which must be overcome. From a recent report, here’s some feedback about collaborative technology that is less enthusiastic:

  • 37% of organizations are happy with their current technology infrastructure
  • 53% have execution and dependability challenges
  • 49% are struggling with the limitations of visualization technology
  • 46% have missing features that are required for their business
  • consistently about tech security

It’s easy to forget that working from home began only 22 months ago, given how long it feels like the pandemic has been going on. Vendors are still figuring out what collaboration solutions people desire. Many companies are currently implementing innovative Unified Communications Cloud Voice (UCCV) systems. Furthermore, the UCCV that businesses need prior to the pandemic is not the same as the UC&C that they require for long-term hybrid work.

A lengthy report on collaboration solutions provided by Forrester points out that “The focus in 2020 was implementation speed instead of a deep analysis on the better tools capable of handling their business operations and employee requirements.

Simply put, in 2022, business must reinvest how they facilitate cloud collaboration to staff.

Challenges With Connectivity

Leveraging collaboration tools without having a solid connection is tough. Working From Home employees reported significant connectivity frustrations in a recent study. Here are some of the biggest challenges they were experiencing:

  • Slow browser load times (49%)
  • Poor audio or video quality on conference calls (37%)
  • Internet service provider drop offs (33%)
  • Work content streaming issues(25%)

More recently, 80% of employees working from home suggest that connectivity is a big challenge for them in a work-from-home setting.

Interestingly, just 1% of workers claim their employers compensate them in any way for their home Internet bills. Employers may need to invest in WFH connection for their employees (such as enhanced Wi-Fi routers or subsidized ISP upgrades), just to ensure everybody has access to the same equipment. Since 80% of working-home-home personnel. If poor connectivity prevents 80 per cent of WFH staff from doing their jobs, isn’t it worth it?

Ensuring you have a solid internet connection and a robust unified communications cloud voice (UCCV) solution is the key to ensuring optimal workplace configuration.

Adjusting UCCV Solutions

Sometimes, you must re-evaluate the collaborative technologies currently in place. With that comes it’s own set of unique challenges. Some factors to consider while selecting or implementing collaborative technologies are:

  • Simplicity: Approximately 72% of companies leverage between 3-9 UCCV services, while 20% have more than 10. That’s a lot of different tools, each with its own set of training, security, integration, and support requirements.
  • Nonsynchronous Features: Nonsynchronous capabilities like group messaging and virtual document editing are frequently underutilized since many employees either don’t know how to use them, or prefer to remain with less efficient and productive traditional methods like email.
  • User Experience: Don’t overlook the importance of a good interface. More than 90% of companies believe that the user experience has a “substantial impact” on the value of a UCCV solution for their company.
  • Integration: Selecting a product that is flexible and integrates with your company’s existing tool sets, allowing it to run on a variety of operating systems, personal devices, and critical corporate apps for project management and cybersecurity.