Since 1998, FutureLink Communications has provided a personal touch for our Allstream customers, earning Platinum status for 8 consecutive years and The President’s Club Award for the last 3 years running. As your Allstream Alliance Partner, FutureLink provides a dedicated and single point of contact to serve your business telecommunications needs.
Mitel Micloud provides a multi-tenanted, unified communications as a service solution (UCaaS) communication system that is highly scalable for all sizes of business, on a pay-as-you-grow model, ensuring cost predictability. MiCloud is built on a price-per-seat, per-month model. With a reliable Allstream or 3rd party internet connection, you can have the most powerful telephony and unified communication features in a simple end user experience.
Any Device Connected Anywhere
With MiCloud you can choose how you want to communicate, with options for desk phone lease, rental and purchase, or using a PC or Mac Softphone application, or by using a Mobile Application on your Smartphone. Allow your employees to stay connected anywhere, any time, using the devices they want to.
Enable Collaboration Across Teams
MiCloud’s Collaboration Suite provides Unified Communications applications to empower productivity in your teams. Allow end users to access company contacts through a corporate directory, communicate on-the-go with Instant Messaging, import contacts from mobile phones and email address books, and use their mobile devices to make corporately branded outbound calls.
Choose Features on a per User Level
Individually choose the plans that each of your employees want, creating a flexible and predictable pricing model. With basic plans including the most popular features such as mobile twinning, while the most advanced plans deliver Contact Center features to Agents and Supervisors. For the most demanding environments, Mitel offers Advanced Call Center features that include intelligent routing of calls to the appropriate Agent skill-sets, and allow remote workers to have complete access to automated call distribution (ACD), customized routing and real-time reporting capabilities.